SRM Diagnostics

Privacy Policy for SRM Diagnostics

Last updated: 8/21/2025

1. Privacy Statement

At SRM Diagnostics, we respect your privacy. Any personal information you provide—such as your name, email, or contact details—will only be collected with your knowledge and will not be shared with third parties without your permission.

We may disclose your information only under the following conditions:

If required by law (e.g., court order or legal investigation),
If required for any purpose during the service rendered by the Lab
If your activity violates our terms or policies,
To protect the Lab's rights, property, or safety,
To prevent or respond to fraud, misuse, or security threats.

2. Online Payment Terms & Conditions

2.1. User Registration:

By agreeing to our terms, you may register and use our online services through the Lab website.

2.2. Compliance with Laws:

All transactions are subject to Indian laws and regulations. We may provide user information to authorities if legally required.

2.3. Validity of Terms:

If any part of these terms is found invalid, the rest will remain in effect.

2.4. Transaction Records:

Records maintained by SRM Diagnostics and its payment service providers are final and will be considered accurate.

2.5. Payment Issues (Timeouts/Delays):

If your session times out or the payment page fails:

Check if your account was charged. If charged, don't pay again—contact us.
If not charged, you may retry the transaction.

3. Limitation of Liability

SRM Diagnostics provides online services for your convenience.

We are not responsible for any technical issues, delays, or losses caused during use of these services. The Lab and its service providers are not liable for any damages related to data errors, unauthorized access, or payment interruptions.

4. Security & Account Responsibility

You are responsible for maintaining the confidentiality of your User ID and Password.
Always log out after using shared or public computers.
SRM Diagnostics will never ask for your password through email or phone.

5. Payment Information

You must use only valid, authorized debit/credit cards or bank accounts.
Ensure accurate payment details and sufficient funds before initiating a transaction.

6. Use of Personal Data

We may collect, use, or share your information only if required by law or for security investigations. By submitting personal information to us, you consent to its use in accordance with our privacy policy.

7. Payment Gateway Disclaimer

The online payment service is provided to make your experience easier. SRM Diagnostics and its payment partners do not guarantee uninterrupted service and are not responsible for delays, errors, or losses resulting from the use of the payment system.

By using our services, you accept these terms and assume full responsibility for your transactions.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]

Phone: 88 38 300 300

Address: SRM Diagnostics, 3rd Floor, No.129, S-Block, Sri Balakrishna Nagar, Ramapuram, Chennai-600089. Tamil Nadu, India