Terms and Conditions
Terms and Conditions for SRM Diagnostics
Last updated: 8/21/2025
SMS, WhatsApp, RCS, and Email Communication
By sharing your contact details and opting in, you agree to receive communication from SRM Prime Hospital and its affiliated entities through SMS, WhatsApp, RCS (Rich Communication Services), and Email for the purposes listed below:
1. Purpose of Communication
Healthcare Communication
- Appointment confirmations, reminders, and follow-ups
- Lab and diagnostic test status updates
- Prescription or medication notifications
- Vaccination alerts or periodic health updates
Health Tips and Awareness
- Preventive care advice
- Doctor-authored blogs and seasonal health alerts
- Wellness programs and health campaigns
Promotions and Service Announcements
- New service or facility launches
- Special health packages and limited-time offers
- Festive or seasonal discounts on diagnostics and treatments
Patient Engagement and Feedback
- Post-visit feedback or surveys
- Service experience ratings
- Notifications related to grievance redressal or support resolution
2. Consent and Data Privacy
- Your personal data (including mobile number and email ID) will be used solely for authorized communication purposes by SRM Prime Hospital and its authorized partners (e.g., IT service providers, marketing platforms).
- We do not sell your personal information to third parties.
- All communication will adhere to applicable data protection laws and guidelines.
3. Opt-Out Option
You may opt out of promotional messages at any time by:
- Replying "STOP" to SMS or WhatsApp
- Clicking the unsubscribe link in our emails
- Messaging "STOP" in RCS chat (if supported)
After opting out, you may still receive essential communications (e.g., appointment reminders, reports, patient care updates).
We do not sell your personal information to third parties.
All communication will adhere to applicable data protection laws and guidelines.
4. General Disclaimer
SRM Prime Hospital is not liable for communication delivery failures due to telecom provider restrictions, spam filters, or technical disruptions.
Contact Us
If you have any questions about our terms and conditions, please contact us:
Email: [email protected]
Phone: 88 38 300 300
Address: SRM Diagnostics, 3rd Floor, No.129, S-Block, Sri Balakrishna Nagar, Ramapuram, Chennai-600089. Tamil Nadu, India
